Cincinnati Opera seeks Director of Patron Services and Insights

Cincinnati Opera seeks Director of Patron Services and Insights

Cincinnati Opera is one of the oldest and most highly regarded opera companies in the United States. Cincinnati Opera has received numerous accolades and awards, including a recent nomination for the prestigious International Opera Award.

The Director of Patron Services & Insights plays a key role within the Marketing Team by bridging data, technology, and marketing, along with managing services and relationships with audiences and donors. This role will use a data-informed approach to understanding patrons’ purchase patterns and behavior to inform, recommend, and implement strategies for growing audiences, donors, and engagement. 

This is a full-time, exempt position with a salary range from $75,000-85,000, commensurate with experience. Cincinnati Opera offers an extensive benefits package including health, dental, vision, life, and long-term disability insurance; paid time off; parking; and 403(b) with a portion matched by the company.

Roles and Responsibilities

• Help optimize the use of Tessitura (CRM) database and Revenue Management Application (RMA) to inform marketing strategies for subscription and single-ticket campaigns, including pricing, scaling, packaging, and promotions
• Ensure the proper set-up of Tessitura and RMA for events, pricing, promotions, and campaigns
• Regularly monitor and report sales and gift data including insightful projections of revenue and attendance for current and future seasons

To see a complete list of responsibilities, please see the full job description here.

Minimum Qualifications

• Three or more years of management experience in customer service, marketing, arts administrations or related field; non-profit or performing arts experience a plus
• Experience with Tessitura or other CRM
• Demonstrated ability to extract and analyze data from sales and gift transactions and make recommendations to maximize performance of campaigns

To see a complete list of qualifications, please see the full job description here.

How to Apply

To apply, submit cover letter, resume, and contact information for three references to hr@cincinnatiopera.org or Human Resources, Cincinnati Opera, 1243 Elm Street, Cincinnati, OH 45202. Initial review of applications will take place on March 13, 2023.

If you have a job or internship opportunity to share with Arts Management students and alumni, email a full description to amgtgmu@gmu.edu for posting.